Reward loyalty, increase sales.

What Problems Does the Loyalty Module Solve?

Low Customer Retention

High Customer Acquisition Costs

Non-Existent or Ineffective Loyalty Program

The Loyalty Module helps address issues with customer retention, high acquisition costs, and ineffective loyalty programs. With easy integration and flexible setup, it supports repeat purchases and increases the value of existing customers.

A smart loyalty module that motivates and brings customers back

The DOBITO Loyalty Module helps businesses build customer loyalty, encourage repeat purchases, and run targeted marketing campaigns based on customer behavior. It allows for the collection of points, cashback, or air miles with every transaction while providing a simple management interface and quick integration into your existing system.

☑️ Rewards for Every Transaction
Customers collect points, cashback, or air miles with ease.

☑️ Supports Repeat Purchases and Loyalty
A smart reward system that motivates customers to return.

☑️ Data for Targeted Campaigns
Use reward data to drive personalized communication.

☑️ Easy Integration and Management
Quick connection to your infrastructure and intuitive control.

What do you get with our loyalty solution?

Key features and benefits that will support the growth of your business and keep customers loyal to your brand.

A powerful tool for building long-term customer relationships

The Loyalty Module is built on a modern, scalable architecture that can be easily connected to your existing systems. It supports multiple reward types, various customer segments, and a multilingual environment. Thanks to its secure and flexible infrastructure, it's suitable for both small businesses and large-scale loyalty programs with high user volumes. All data is processed in accordance with security standards and is ready for analytics and automation.

☑️ Support for Various Schemes and Segments
Customize rewards for different customer groups.

☑️ Multilingual and Multi-Currency Environment
Ready for international deployment.

☑️ Security and Regulatory Compliance
Rewarding fully aligned with GDPR and other standards.

☑️ Scalable by Design
Grows with your business – no limits on size or volume.

Enhance every transaction and elevate the customer experience.

Overview of features:

Rewards for transactions

(points, cashback, frequent flyer miles)

Flexible definition of loyalty schemes

Multilingual and multi-currency support

Real-time campaign and rule management

API-first approach for easy integration

Support for multiple business units (multi-tenant)

Clear Transaction Management and Reward Evaluation

Features Designed for Maximum Efficiency, Scalability, and Customer Satisfaction

Security and Regulatory Compliance (e.g. GDPR)

Frequently Asked Questions

What Types of Rewards Does the Loyalty Module Support?

The Loyalty Module supports several flexible ways of rewarding customers for their card transactions. Specifically, it allows the use of the following core reward types:

Points-Based Rewards (Loyalty Points) – Customers earn loyalty points for each transaction, usually calculated based on the transaction amount or type. Points are collected in the customer's loyalty account and can later be redeemed for benefits, discounts, or other perks according to the rules of the loyalty program.

Cashback Rewards – Customers receive a financial bonus directly in the form of cashback. This bonus is typically defined as a percentage of the transaction value and is automatically credited to the customer’s account.

Thanks to this flexibility, the Loyalty Module enables the creation and management of loyalty programs that align with business goals, encourage customer loyalty, and motivate cardholders to actively use payment products.

Reward Tracking and Financial Settlement Process for External Incentives

An external party (merchant) provides an incentive discount to the system operator.
The system operator records this incentive and may choose to share it with clients in the form of rewards.

The Loyalty Module automatically tracks and logs these client rewards in detail, even before the financial settlement with the external provider is completed.

The actual financial settlement between the system operator and the external party takes place regularly, based on invoicing generated and sent to external partners at predefined intervals.

Thanks to this detailed tracking, the Loyalty Module enables transparent, accurate, and efficient management of the loyalty program, including a clear overview of all granted and invoiced rewards.

How Are Clients Enrolled in the Loyalty Program?

Clients join the loyalty program by creating a loyalty account, which enables them to receive rewards and benefits associated with the program. There are several ways in which client enrollment can take place:

Automatic Enrollment Based on Card Program Rules
Clients can be automatically enrolled upon card issuance or activation of a payment product, provided the loyalty program is linked directly to the card program.

Selective Enrollment Based on Issuer Criteria
The card issuer can define specific criteria (e.g., transaction volume, product segmentation, customer type) to selectively enroll eligible clients into the loyalty program. These clients are proactively included and informed about the available benefits.

Voluntary Self-Enrollment by the Client
Clients may also choose to enroll themselves in the loyalty program through mobile apps, online banking, or any other digital channels provided by the issuer.

Thanks to these three flexible enrollment options, the loyalty program can be fully aligned with the issuer’s business strategy and tailored to the individual preferences of its clients.

Does the Loyalty Module Provide Detailed Tracking of Issued Rewards?

Yes, the Loyalty Module offers comprehensive and transparent tracking of all rewards issued to clients. It enables precise monitoring and distinction between rewards provided directly by the system operator and those offered by external partners (e.g., merchants or business affiliates). Specifically, the Loyalty Module tracks:

Rewards Issued by the System Operator
A clear record of all rewards, cashback, or loyalty points granted directly by the operator to clients.

Rewards Provided by External Partners (Merchants)
The module tracks incentives and discounts received from external entities. These incentives can be transparently shared with clients in the form of loyalty points or direct cashback.

This dual-layered tracking supports full visibility, regulatory compliance, and data-driven reward strategy management.